Refund policy

Your satisfaction is of great value to us. If you are having second thoughts on your product, you can easily return it.

Simply contact  info@luludolllondon.com to start a return, our team will assist you. 

- We accept returns within 14 days of delivery.

- The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging.

- Please note, sale items cannot be returned or exchanged.

- Please allow 2-3 weeks for your refund. We'll send an email once the item(s) have been received and your refund has been processed.

- The costs associated with the return are the responsibility of the customer.

- You will receive your refund in the original form of payment.